SHIPPING & RETURNS

SHIPPING

Processing Time

Orders are prepared and shipped within 1–3 business days. You’ll receive a shipping confirmation email with tracking information as soon as your order is on the way.

US Shipping

Standard tracked shipping: $5.99 USD

Free US shipping on orders over $40 USD.

Estimated delivery time: 5–10 business days after dispatch.

Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs processing, holidays, weather, or other circumstances outside our control.

Tracking

All US orders include tracking. Please allow up to 3 business days for tracking information to update after receiving your shipping confirmation email.

If your tracking has not updated for more than 7 business days, please contact us with your order number and we’ll help investigate.

Incorrect Shipping Address

Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped. Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address.

Lost or Missing Packages

If your package appears to be lost, has not arrived within the estimated delivery window, or is marked as delivered but cannot be found, please contact us with your order number.

We’ll review the tracking information and help you contact the shipping carrier or determine the best next step. Please also check with household members, neighbors, your building reception, and the carrier before contacting us.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery with:

  • Your order number

  • A clear description of the issue

  • Photos of the item

  • Photos of the original packaging

Once the issue has been reviewed and approved, we’ll arrange an appropriate replacement or refund.

RETURNS & EXCHANGES

For hygiene reasons, socks, tights, stockings, and other hosiery items cannot be returned or exchanged after the packaging has been opened or the item has been tried on, worn, washed, or removed from its original packaging.

All opened hosiery items are final sale.

We currently only accept returns, replacements, or refunds when an item arrives damaged, defective, or incorrect. We cannot accept returns or exchanges for changes of mind, sizing preferences, or styling preferences.

Items must remain:

  • Unworn

  • Unwashed

  • Unopened

  • In their original packaging

PRODUCT CARE & NATURAL VARIATIONS

Please note that slight color differences may occur because of lighting and screen settings. Minor loose threads, a light scent from new packaging, and small 1–3 cm measurement differences are not considered product defects.

Sheer tights and decorative hosiery are delicate fashion items. Snags, runs, holes, stretched fabric, or missing decorative details caused during wear, washing, pulling, sharp nails, jewelry, Velcro, or rough surfaces are not considered manufacturing defects.

Please handle your Poppy Puff pieces gently and follow the care instructions provided on the product page.

NEED HELP?

If you have any questions about your order, sizing, delivery, or product care, please contact us through our Contact page or email us at hello@poppypuff.com.

Please include your order number so we can assist you more quickly.